At sakher.online, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we are here to help. Please review our refund policy below.
1. Returns
- Our policy lasts [number] days from the date of delivery. If [number] days have gone by since your purchase, unfortunately, we cannot offer you a refund or exchange.
- To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
- Certain items such as perishable goods, personalized products, and gift cards are exempt from being returned.
2. Return Process
To initiate a return, please follow these steps:
- Contact us at support@sakher.online with your order number and reason for return.
- We will provide you with return instructions, including the return address.
- Once your return is received and inspected, we will notify you by email of the approval or rejection of your refund.
3. Refunds
- Once your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain number of days.
- Please note that it may take some time before your refund is officially posted, depending on your payment provider or bank.
4. Late or Missing Refunds
If you haven’t received a refund yet:
- Check your bank or credit card account again.
- Contact your bank or payment provider, as it may take some time for the refund to be processed.
- If you’ve done all of this and still have not received your refund, please contact us at support@sakher.online.
5. Exchanges
We only replace items if they are defective or damaged. If you need to exchange a product for the same item, please contact us at support@sakher.online with details and photos of the damage.
6. Shipping Costs
- You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
- In the case of defective or damaged items, we will cover the cost of return shipping.
7. Non-Returnable Items
Certain products cannot be returned, including:
- Perishable goods (such as food or flowers)
- Personalized or customized items
- Gift cards
- Downloadable software products
8. Contact Us
For more information on returns or refunds, or if you have any questions, please contact us at support@sakher.online.